Return Policy

Return Policy

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, in original condition, and in original packaging.
  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

  • Used or damaged items (unless defective upon arrival)
  • Items marked as final sale
  • Personalized or custom-made products

Refund Policy

Refund Conditions

  • Once we receive and inspect the returned item, you will be notified of approval or rejection.
  • If approved, refunds are issued to the original payment method within 5–10 business days.

Deductions

  • Shipping costs are non-refundable.
  • Return shipping fees are the customer’s responsibility unless the item is defective or incorrect.

Exchanges

  • Exchanges are only allowed for:
    • Defective items
    • Incorrect items received
  • If you need a different product, initiate a return and place a new order.

Damaged or Incorrect Orders

  • Contact us within 48 hours of delivery with:
    • Photos of the item
    • Order details
  • We will arrange a replacement or refund at no additional cost.

How to Start a Return

  1. Email us at support@kaminariblade.com
  2. Include your order number and reason for return
  3. Wait for return instructions before shipping the item

Late or Missing Refunds

  • Check your bank or payment provider first
  • If still unresolved, contact us at support@kaminariblade.com